Paradise Lake Resort

Paradise Lake Resort supplies electricity to residents through an embedded network. This page explains how that works, your rights, and important changes to your protections coming into effect on 1 July 2026.

What is an embedded network?

An embedded network is a private electricity network that serves multiple premises within a single site — such as an apartment block, retirement village, caravan park or shopping centre. The site takes its electricity from the main grid through a single connection point and on-sells it to the residents and tenants within the site.

We sell your electricity to you as an exempt seller, authorised under the Australian Energy Regulator's (AER) exempt selling framework.

You have the right to choose your electricity retailer

Even though you live in an embedded network, you can choose to buy your electricity from an authorised retailer of your choice instead of from us. There may be costs or practical steps involved in switching.

The AER explains how this works, and how to access a retailer of your choice, in its official fact sheet:

➡️ How to access an authorised retailer of your choice if you live in an embedded network (AER fact sheet)

AER Embedded Networks - selecting a retailer Fact Sheet

You can also read more on the AER's customer information page: Embedded network customers — AER

AER Embedded Networks - Customer Info

What you pay

The price you pay for electricity is capped — we cannot charge you more than the standing offer price you would pay if you were supplied by the local area retailer. Your bill may include network charges (the regulated cost of delivering electricity, which a distributor is entitled to charge).

Paradise Lake Usage flat rate tariff (26/27) :

24.77 c/kWh

Standing Offer SEQ (Energex) residential flat rate usage tariff (26/27) :

27.97 c/kWh

Changes to your protections from 1 July 2026

New national energy rules strengthen protections for customers. From 1 July 2026, you can expect:

- Price certainty when discounts end — if a benefit or discount on your plan changes or expires, you won't be charged more than the standing offer price.

- Fewer price increases — prices can generally only rise once every 12 months.

- Discounts honoured in full — conditional discounts (for example, pay-on-time) are applied even if you don't meet the condition.

- Fairer fees — fees are limited to the reasonable cost of providing the service, and certain fees are removed. Customers experiencing hardship, payment difficulty or family violence will not be charged any fees

other than network charges.

- A free way to pay — at least one free payment method will always be available.

- Extra support — we maintain a hardship policy and a family-violence support policy for customers who need help.

Help if you're having trouble paying

If you're finding it hard to pay your bill, please contact us early — we're here to help. You can reach us at (07) 5537 6614 or info@paradiselakeresort.com.au

Making a complaint

If you have a complaint, please first contact us at (07) 5537 6614 / info@paradiselakeresort.com.au so we can try to resolve it.

If we can't resolve it together, you can contact the Energy and Water Ombudsman Queensland (EWOQ) — a free, fair and independent dispute resolution service:

- Phone: 1800 662 837

- Web: www.ewoq.com.au (https://www.ewoq.com.au/)

More information

- How to access an authorised retailer of your choice (AER fact sheet) AER Embedded Networks - selecting a retailer Fact Sheet

- Embedded network customers — AER Embedded Networks - Customer Info

- Energy and Water Ombudsman Queensland (https://www.ewoq.com.au/)

Paradise Lake Resort· · Exempt seller under AER. Last updated 30/6/2026.